What do HR & Employees Want from Mobile HR Solutions?
Convoluted apps don’t make success stories. Neither do those that make no difference in people’s lives. What is a mobile HR app that does not save employee trips to HR? Or alleviate her frustration in resolving a pay issue? Does an HR executive need amazing features or a simple intuitive HR solution that helps her address employee issues efficiently, reducing her workload and stress?
Solutions, not features
A mobile HR app must eliminate employee-HR and inter-departmental barriers to streamline HR processes. These include things like:
- employee training
- onboarding of new recruits
- employee assessments
- benefits and policy dissemination
- employee engagement initiatives
- interviews – appointments, follow ups, and closure
When HR and employees are connected on mobile, they can communicate anytime, anywhere. As HR executives become better enabled to coordinate with peers, and respond to employee requests, employees see faster resolutions on timesheet, benefits and pay related issues – engendering greater trust in the HR system.
Simple, intuitive interface
However complex the process it facilitates, the interface of a mobile HR solution must be intuitive enough for smartphone savvy HR and non-HR employees to get on board quickly. Navigation should be simplified so users can move fluidly through steps needed to complete an action. Any friction in the workflow will discourage adoption and people will fall back to old ways of getting things done.
Notifications and reminders
With a mobile dashboard, HR reps can monitor timesheet approvals before payslip generation is due. They can send notifications to managers and employees when approvals are pending so employees can follow up with their manager. If an interviewer hasn’t sent in feedback, the HR can send a reminder for him to fill a mobile form quickly and shorten the turnaround time.
If there are issues pending on the HR side, they can be flagged on mobile so executives can poke their team or manager to complete a task, reducing the occurrence of employee grievances.
By managing all this from a mobile app, HR teams can become more effective and efficient than when they rely on a desktop app alone. They could be anywhere in the world, without access to a desktop, but that won’t stop HR processes from moving along.
Security and privacy
Enterprises cannot compromise on the privacy of their employee data. Simplicity and security must go hand in hand.
Businesses ensure enterprise HR apps are only installed on devices registered on the enterprise MDM. In addition, enterprise-grade security is integrated into the mobile application itself to safeguard data and communication at all times.
While IT managers, CIOs and mobile app developers go gaga over technology advancement, end users are impressed only by the convenience it brings into their work and personal lives. And that’s the sauce in the not so secret soup!