QA Lead – SaaS (Low-Code/No-Code)

Quality Assurance & Product Testing

• Define and execute QA strategies tailored for Low-Code/No-Code platform development.

• Collaborate with engineering, product, and customer success teams to uphold product quality.

• Design and manage automated and manual test frameworks for UI, APIs, and integrations.

• Detect, track, and resolve defects to ensure seamless performance across web and mobile.

• Establish performance, security, and scalability benchmarks for the SaaS platform.

Process Optimization & Compliance

• Implement quality management systems (QMS) aligned with ISO, SOC 2, GDPR, and other standards.

• Optimize CI/CD pipelines to integrate automated quality checks and accelerate releases.

• Monitor SaaS KPIs (uptime, latency, error rates) to identify trends and improvements.

Customer-Centric Quality Improvement

• Leverage user feedback, support tickets, and NPS scores to detect recurring issues.

• Partner with customer success to enhance reliability and satisfaction.

• Develop and implement RCA frameworks for system failures and service disruptions.

Collaboration & Leadership

• Lead a team of QA engineers, automation testers, and security analysts.

• Provide training on QA best practices, security, and compliance.

• Foster a culture of continuous improvement across product, engineering, and support teams.

Education

• Bachelor’s/Master’s degree in Computer Science, Software Engineering, or related field.

Experience

• 5+ years in SaaS QA, testing, or quality management (experience with Low-Code/No-Code preferred).

Certifications (preferred)

• ISTQB, Six Sigma, Agile/DevOps certifications.

Technical Skills

• Proficiency in automated testing tools (Selenium, Cypress, Playwright, etc.).

• Strong understanding of APIs, microservices, and cloud platforms (AWS, GCP, Azure).

• Experience with CI/CD pipelines (Jenkins, GitHub Actions, or similar).

• Knowledge of compliance frameworks (SOC 2, ISO 27001, GDPR).

Soft Skills

• Analytical problem-solving with a proactive approach.

• Strong communication and stakeholder management skills.

• Adaptability to fast-paced Agile/Scrum environments.

• • Be part of an innovative SaaS company shaping the Low-Code/No-Code industry.

  • Work with cutting-edge technology and drive product excellence.

  • Competitive salary, benefits, and career growth in a fast-scaling environment.