Ready-to-deploy custom support agent

AI support agent for ticket triage and escalations

An autonomous support agent that verifies identity, checks ticket history, pulls context, suggests step-by-step fixes, and escalates when human intervention is required.

Designed for support teams  ·  Works with your help desk, CRM, DBs

Trusted by engineering teams at fastest growing companies

What this agent does

From support ticket triage to
step-by-step technical resolution

This agent verifies the requester and resolves queries using ticket history and your knowledge base. It escalates with full context when deeper technical support is needed.

Role Based Access Controls
Verify identity before action
Confirms requester email/domain before pulling any context or acting on escalations.
history
Check ticket history
Reviews recent tickets, comments. Spot repeats, unresolved, or existing open cases.
doc
Guide the fix with docs
Finds the best knowledge base answer, gives a clear, step-by-step troubleshooting path.
tick
Escalate with full context
Logs what was tried, updates the ticket, and alerts support leads for high-risk cases.

Agentic AI for your support triage and resolution workflow

Extend this agent across ticketing systems, ERP, CRMs. It helps support teams resolve more issues in the first response and hand off tougher cases with far better context.

 

Need this to work with Freshdesk, Salesforce, or Jira instead?

Talk to an expert to customise

Ticket history and status checks

Ticket history and status checks

Technical fixes and troubleshooting steps

Technical fixes and troubleshooting steps

Account context when escalation risk matters

Account context when escalation risk matters

Lead alerts for high-risk escalations

Lead alerts for high-risk escalations
The execution layer

Why build AI customer support agents on DronaHQ?

“Most agent frameworks focus on reasoning. They’re great at helping the agent think, but they don’t provide the UI, managed integrations, or enterprise workflows you need in production. ”

 

DronaHQ is the Application + Orchestration layer. We give agents an operational environment: structured UIs, workflows, connectors, and governance so they can safely act inside real business systems.

Usage Based Pricing
Pay-as-you-go platform
No massive upfront costs. Scale your AI operations efficiently with our flexible usage-based pricing model.
User Management
Human-in-the-loop governance
Pause workflows for HR approval before sending external emails or writing to production databases.
no_plumbing
No extra plumbing
Move from prompt to production agent without custom middleware, DIY RAG pipelines, or separate observability tools.
Security and Compliance
Enterprise-grade security
Use RBAC and SSO so only the right people can run or modify agents, and keep full audit logs of every action.
See it in action

How we build AI agents for customer support

Watch a step‑by‑step walkthrough on how to build an AI agent using DronaHQ Agentic Platform

Resolve support issues before they reach engineering

Deploy this template as is, or customise it for your support stack, escalation rules, and technical workflows.

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