An AI agent is a system that can plan, decide, and act on a task using context, data, and tools. Unlike traditional automation scripts, agents combine reasoning from language models with access to your systems, allowing them to complete multi-step workflows such as resolving a support ticket, updating a record, or generating a report.

AI tools are the actions agents perform to complete their tasks. They let agents interact with systems, call APIs, fetch or update data, and execute logic. With DronaHQ’s Tool Builder, you can:

• Build custom integrations or connect to APIs.
• Create LLM prompt chains for reasoning or structured outputs.
• Use pre-built third-party integrations from DronaHQ’s library.
• Execute custom code directly inside your workflow.

Agents can use tools individually or in bulk, or you can run tools directly through auto-generated apps.

DronaHQ Agent Builder supports multiple language models so teams can choose what best fits their accuracy, latency, or compliance needs. You can connect models such as OpenAI GPT series, Anthropic Claude, Google Gemini, and custom or private models through API keys or enterprise deployments. Each agent can use a different model, allowing flexibility for various reasoning and execution tasks.

Engineering, product, and operations teams that need agents to act across internal systems such as CRMs, ERPs, support tools, and internal databases.

You do not need to be a full-time developer to build agents in DronaHQ. The Agent Builder is designed to let you define logic and connect systems through a visual, guided interface. You can write natural-language instructions, pick models, attach data sources, and select pre-built tools without writing code. For more advanced workflows, developers can extend capabilities using scripts, APIs, and custom tool definitions. This makes it flexible for both non-technical users who want to automate work and engineering teams who need full control.