Tag: customer-support-tool

Custom Refund Tool for Customer Support Teams

Custom Refund Tool for Customer Support Teams

This article talks about the gaps in most refund management processes and how a custom refund tool is helping support teams with a single interface that gives a complete view of customer details, live tickets, and due refunds. Without having to look up across multiple systems and then logging ..
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Customer Support Tool on DronaHQ

[How To] Build a Customer Support Tool on DronaHQ

This article walks us through the process of creating a customer support tool on DronaHQ by integrating with customer database, CRM, support ticket management system, email services, and refund management system. Whether you are a customer success manager, sales head, or a product manager, you ..
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